From Bricks to Clicks – Navigating the middle ground

Technology and the internet are now woven into the fabric of everyday life, dramatically changing the way we shop and challenging the traditional retail model. In the past, the retailer has governed how and when their customers shop; presenting products inside their stores and setting the times that they were open for business. Now the consumer dictates what they buy, where they buy it from and chooses when and how they receive their goods. This has led to a fundamental shift in power; from the retailer, to the customer.

GNFR: Unlock hidden value in your P&L

Retail P&Ls are under pressure as never before. The increasing costs of servicing customer needs in store and online, the advent of the Living Wage and increasing import costs post the Brexit vote – all these factors mean that retailers need to scrutinise every aspect of their P&L to release savings. This article explores an often-neglected dimension of costs: goods not for resale (GNFR) spend. There’s never been a more urgent need to review GNFR spend to ensure costs are being carefully managed.

Suzannah Davis

After an international upbringing, Suzannah completed a BSc in Business and Management at the University of Exeter, including a placement year at SAP UK. She went on to work at Abercrombie & Fitch in Ohio in their inventory management team and subsequently returned to London to work in merchandising at Charles Tyrwhitt. Away from work, Suzannah can be found exploring her passion for fashion through the streets of London or at the gym clocking up the miles on a spinning bike.

Big Data: From Virtual to Reality – Ivo explains how to find actionable insight and unlock opportunities in big data

Over recent years the amount of data collected and stored by businesses has grown exponentially. Whether it be sales data, loyalty card data, financial data or online booking data there is certainly no shortage of information out there. This raises the question of what to do with it all? Theoretically, the huge amount of data now available should allow companies to generate fresh analysis…

Reframing online auctions: Time for a second round?

In this paper Ivo briefly examines the history of online auctions and what has changed in their 20 year old life.
Have they delivered what they promised? Are they a faddish and now outdated bully-boy way to buy? Or is there still real value in utilising online auctions today?...

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Tackling retail waste: Overcoming the challenges of a circular economy

The circular economy principles of keeping resources in use for as long as possible and recovering and regenerating materials at the end of each lifecycle, are particularly relevant to grocery retailers who engage with perishable products throughout the supply chain. The UK government body responsible for waste initiatives, WRAP, estimates that 12 million tonnes of food waste is produced by UK households, hospitality and foodservice, food manufacturing and retail, and wholesale sectors; 75% of which is described as “avoidable”.